Privacy Policy

1. What is Personal Data

“Personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access. This may include your name, company, designation, email address, telephone or mobile number, business address and the content of your enquiries.

2. Collection of Personal Data

We may collect personal data when you:

• request a quotation, submit an enquiry, or contact us via our website, email, phone, WhatsApp or in person
• engage us for calibration, testing, repair, rental, training or related services
• register for, attend or correspond about our services, updates or events
• otherwise provide your personal data to us for any reason

3. Purposes of Collection, Use and Disclosure

We collect, use and disclose personal data for purposes including:

• responding to your enquiries and providing quotations
• providing, performing and administering our calibration and related services, including issuing certificates
• processing payments, invoicing and maintaining business and accounting records
• communicating with you, including on the status of your instruments and recall/recalibration reminders
• complying with applicable laws, regulations, accreditation requirements and lawful requests by authorities
• where you have consented, sending you updates, offers or marketing about our services

4. Consent and Withdrawal of Consent

We will obtain your consent before collecting, using or disclosing your personal data, except where permitted or required under the PDPA or other applicable law. You may withdraw your consent for any purpose at any time by contacting our Data Protection Officer (see below). On withdrawal, we will cease the relevant collection, use or disclosure, though this may affect our ability to provide certain services to you, and does not affect processing already carried out.

5. Disclosure of Personal Data

We may disclose personal data to third parties who provide services to us or on our behalf — such as IT, hosting, logistics/courier, payment and professional service providers — and to our related entities, in each case for the purposes above and subject to appropriate safeguards. We may also disclose personal data where required or permitted by law, or to protect our rights and interests. We do not sell your personal data.

6. Access and Correction

You may request access to the personal data we hold about you and information about how it has been used or disclosed, and you may request correction of any error or omission. We may charge a reasonable fee for an access request and will inform you in advance. Please submit requests to our Data Protection Officer.

7. Accuracy

We will make reasonable efforts to ensure that personal data we collect is accurate and complete. Please notify us of any changes to your personal data so that our records remain current.

8. Protection of Personal Data

We implement reasonable administrative, physical and technical measures to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, regulatory, accreditation, tax or accounting purposes. When personal data is no longer required, we will take reasonable steps to securely dispose of or anonymise it.

10. Transfer of Personal Data Outside Singapore

If we transfer personal data outside Singapore, we will take steps to ensure that the receiving party provides a standard of protection comparable to that under the PDPA, in accordance with the PDPA's transfer limitation requirements.

11. Cookies

Our website may use cookies and similar technologies to operate the site and understand how it is used. You can manage or disable cookies through your browser settings, although some features of the site may not function as intended.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with effect from the date of posting. Your continued use of our website and services after any update constitutes acceptance of the revised Policy.

13. Data Protection Officer & Contact

If you have questions about this Policy, wish to withdraw consent, or wish to make an access or correction request, please contact our Data Protection Officer: